Fees List Register

IWC offers fair access to appointments to ensure patients / clients are seen in a timely manner appropriate to their care needs. There is a strong demand for our services, with fast-growing client / patient numbers. In addition, our services have been put under financial pressure due to the ongoing decision by the Government to freeze Medicare payments.

To work for the highest good of all in our communities, IWC requires patients / clients to take the personal responsibility of keeping appointments made with any of our health & wellbeing, and medical services.

IWC has an SMS reminder system around appointments, and our receptionists also telephone – prior to the due appointment - any patient / client who has not confirmed.

As of 2017, IWC has been required to introduce a policy around Did Not Attend (DNA) appointments, which is where a patient / client fails to attend a scheduled appointment without cancelling within the required timeframe (see table).

Patients / clients recorded as a Did Not Attend (DNA) in our Medical and Health, Specialist or Allied Health areas three times within a 12-month period will be placed on a Fees List Register, which requires payment of a deposit (see table) prior to any future booking. Within the IWC Dental Practice, failure to attend two appointments within a 12-month period will place a patient / client on its Fees Register List.

More detail is available in this information sheet.