Family Support Program

What is the Families Program?

As part of the more holistic and transformational approach the program aims to teach strategies which enable individuals/families to identify underlying problem areas in family relationships. This program allows clients to gain valuable life skills knowledge and awareness, strengthens the capacity of families and individuals to deal with family problems and concerns, ultimately resulting in more positive family relationships.Available through extended client support is the provision of hard copy information, advice and education sessions which cover topics related to parenting, child development, health and wellbeing including mental health. 


Provides Basic Needs
A family should provide food, shelter and most importantly love to their children and each other. A peaceful safe environment is vital for a child to grow into an independent and right-minded individual.
Families should create the right environment where children can learn.  It is a place where we learn how a family works, by observing parents, grandparents, siblings and how other family members deal with each other.
Instils Values and Identity
What you learn from your family becomes your value system, forms your perceptions and basis of actions.
A healthy family can be a valuable resource for helping us endure the difficulties that life brings us. Unhealthy relationships can create terrible problems that can persist from one generation to the next.

Services of the Family Program

Introductory awareness/education information sessions on general wellbeing and how to identify underlying issues including mental health.
Individual therapy sessions provided by a Health Professional.  Therapy sessions will include:
  • Up to 8 sessions of treatment
  • A review with follow up as required
  • Referral as required
  • Extended client support through a case management model provided by the Family Health Worker.


Clients may be referred by doctors, police, schools, community agencies etc and individuals can refer themselves or someone else to the program. There are no costs involved in this program with two options for  therapy referrals:
  • the Medicare Better Access Program – this is desirable for clients requiring intensive treatment.
  • the Families Program - A Medicare referral is not required and is suitable for clients who only need a brief intervention.  On occasion the psychologist may commence treatment under the Families Program and then recommend a Better Access referral to continue treatment.  


The Families Program provides interactive and noninvasive services to individuals and families requiring assistance in:
  • Parenting and child development
  • Relationships
  • Wellbeing: depression, anxiety, stress management, self-esteem, post-natal depression, post-traumatic stress disorder (PTSD) and Obsessive Compulsive Disorder (OCD)
  • Clients can be assisted in coping with chronic medical conditions and making adjustments to their daily lives  
  • Pain Management
  • The IWC Families Program is unable to accept referrals for clients needing assistance with:
  • Bereavement
  • Alcohol and drug dependence *
  • Crisis situations, e.g. clients at risk of suicide
* However is available in conjunction with IWC’s YAD Program for clients aged 12 - 24.

For more information on the Family Support Program, please contact us.

184 Barolin St,
Bundaberg, 4670
1300 492 492